Desktop support technician (Onsite)
- Dallas, TX
- Permanent
- Full-time
- Lead the IT service management processes to ensure efficient and effective service delivery.
- Oversee incident management activities to minimize service disruptions and ensure quick resolution.
- Provide expert support for end user tools including Nexthink to enhance user experience.
- Manage Macintosh OS X laptop support ensuring seamless operation and user satisfaction.
- Utilize Service Now for tracking and managing IT service requests and incidents.
- Implement and maintain Windows operating systems to ensure optimal performance.
- Coordinate networking support to maintain robust and secure network infrastructure.
- Deliver remote desktop support to resolve technical issues promptly and efficiently.
- Collaborate with field service teams to optimize operations management processes.
- Develop and implement strategies to improve service delivery and operational efficiency.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Ensure compliance with company policies and industry standards in all IT operations.
- Contribute to the companys mission by enhancing IT service quality and reliability.
- Possess strong expertise in IT Service Management and Incident Management.
- Demonstrate proficiency in using Nexthink for end user tools support.
- Have experience in Macintosh OS X Laptop Support and Service Now.
- Show capability in managing Windows operating systems and networking.
- Exhibit skills in providing remote desktop support and field service operations.
- Understand the principles of Field Service and Operations Management.
- Display excellent problem-solving and communication skills.