Dealership Mechanic
- Rogers, AR
- $6,200-6,360 per month
- Permanent
- Full-time
- Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax “Voice of Customer” processes.
- Locate, use and control replacement parts and supply inventories
- Use and control tools and equipment
- Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems.
- Follow CarMax standardized work rules
- Inspect vehicles per CarMax Quality Standards when needed.
- Complete state inspections when required.
- Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
- Collect service payments and manage payments received for services.
- Use of proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
- Provide functional expertise and leadership to other associates.
- Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.
- Complete New Associate Orientation Training – Operations.
- Complete Kronos Training for Hourly Associates.
- Maintain a current Refrigerant Recycling License.
- Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).
- Read, interpret and transcribe data in order to maintain accurate records.
- Perform multiple duties in a high-energy, fast-paced environment.
- Lift objects that weigh as much as 50lbs.
- Speak and listen effectively in dealing with customers/associates in person and over the phone.
- Demonstrate above average attention to detail.
- Manual dexterity in both arms and hands
- Monitor shop compliance with CarMax, O.S.H.A., and EPA policies
- Demonstrate exceptional interpersonal, communication, and customer service skills
- Demonstrate exceptional telephone etiquette and active listening skills
- Combination of office, shop and outdoor environment. May include working at times in noisy and/or inclement weather conditions.
- May require walking or standing for an extended period of time.
- Flexible work hours with shifts that may include nights, weekends, and holidays.
- Wears CarMax clothing (acquired through company) at all times working in the store.
- Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
- Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Professional Appearance policies.