Housekeeping Manager at Blake Street Clubhouse
Ropeswing Hospitality, LLC
- Bentonville, AR
- Permanent
- Full-time
- Medical, Dental, Vision Benefits for Full-Time Employees.
- 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
- Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
- Paid Time Off + Company Holidays
- Maternity/Paternity Leave + Bereavement Leave
- Cell-Phone Allowance
- Employee Assistance Program
- BlakeSt Membership
- 50% discount at Ropeswing establishments for employees and up to 1 guest.
- Manage a team of hourly and contracted Housekeepers and provide hands-on assistance when necessary.
- Responsible for the day-to-day management of housekeeping operations.
- Create an inspiring team environment with an open communication culture.
- Delegate tasks and set deadlines.
- Participate in the orientation of all employees to communicate the role of Housekeeping at BlakeSt and the club’s hospitality philosophy.
- Accept any reasonable duties occasionally assigned by the Director of Facilities and the General Manager.
- Strategically organize daily assignments and create standard operating procedures to ensure all areas are properly cleaned, maintained, and well-presented at all times.
- Ensure that the necessary equipment and supplies are available and used correctly.
- Ensure that chemicals are being used correctly, are properly labeled, and stored appropriately as per government guidelines.
- Manage Laundry Operations.
- Ensure that any damages and/or maintenance issues are resolved in a timely manner by either assigning them to an in-house team member or reporting them to the Director of Facilities.
- Ensure compliance with insurance, legal, health and safety obligations.
- Ensure the longevity of furniture and equipment by resolving any damage, such as furniture stains, in a timely manner.
- Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to the housekeeping department at BlakeSt.
- Gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals.
- Evaluate and modify SOPs, contracts, and agreements to ensure they are in favor of the business.
- Maintain records of member feedback, including compliments and complaints, and relay feedback to the appropriate parties, as required.
- Create and manage meaningful relationships with members – while contributing to the successful creation and retention of membership.
- Continuously evaluate and improve processes and procedures.
- Maintain reports, records, and documentation of operations and staff performance.Contribute to long-term planning and departmental goals.
- 3+ years of housekeeping or maintenance management experience
- A passion for personal well-being, social community and contributing to the ‘greater good’
- Be willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays
- Relish working well under pressure and within timelines
- Be a creative problem-solver who relishes overcoming challenges
- Enthusiastically work in cross-functional environments and roles
- Be able to support surges in workload
- Strong time management skills and ability to manage concurrent tasks efficientlyHigh energy, positive, professional attitude, pride in work product
- Excellent communication skills, including writing and proof-reading skills