Activities & Volunteer Coord

• Maintain a balanced resident centered activity program for the whole Sunrise community according to the Programming Calendar guidelines and Live with Purpose/Dimension of Wellness Standards.
• Assess, plan, and manage facilitation of a comprehensive activities program utilizing team members and volunteers.
• Recruit entertainers and schedule special events.
• Prepare and review the activity calendar and newsletter with the Executive Director (ED) prior to submitting for printing.
• Coordinate with other department coordinators to ensure that all equipment and supplies are available for routine activities and special events.
• Plan, coordinate, and facilitate appropriate mixed group (assisted living/long term care and reminiscence) activities.
• Conduct regularly scheduled and specialized activities in the Reminiscence Neighborhood three times weekly, while maintaining a daily presence in the neighborhood.
• Provide support to the Reminiscence Coordinator (RC)/Resident Care Coordinator (RCC) on the development of the reminiscence calendar and coordinate programs and events that can be enjoyed by both assisted living/long term care and reminiscence residents.
• Coordinate with other department coordinators to update resident’s Individualized Service Plan (ISP).
• Ensure compliance of all federal, state/provincial, and local laws and regulations as applicable.
• Maintain a robust public relations program in support of the activities programming and community operations.
• Delegate daily care of any animals and/or plants within the activities program and services, as well as maintenance of records related to this care.

• Network in the local community in partnership with other department coordinators to establish and develop a relationship with local businesses, organizations, and schools to build and maintain a volunteer base for the community.
• Manage and implement a consistent volunteer orientation and training program and record according to Sunrise and state/provincial specific standards.
• Implement a volunteer recognition program and facilitate the program on a regular basis for volunteer appreciation and recognition.
• Involve families, residents, and community volunteers to participate as a regular part of the activity program with the assistance of the Executive Director.
• Train team members with the assistance of other department coordinators about how to use their talents and live the values as part of each resident’s daily activity program.
• Train team members Smile (Check-ins and Messaging).
• Manage Smile quality reports.
• Manage programming Key Performance Indicators (KPI) dashboard.
• Involve families connection with Smile app.

• Review, read, notate, and initial the Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
• Refer to the Resident Profile and Addendums for every new resident.
• Assess the resident’s specific social needs.
• Develop an individualized program of activities of focused care.
• Schedule, communicate, facilitate and record monthly Resident Counsel Meetings.
• Ensure each resident’s Memory Box is completed within two (2) weeks of move-in.

• Assist in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Assist the Executive Director in completing the annual community budget.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Review monthly financial statements and implement plans of action around deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
• Understand the internal cost associated with all Sunrise resident care programs.

• Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards, policies, and procedures as it pertains to resident care and services.
• Strive for excellent quality care and service delivery as measured in the Quality Assurance (QA) process.
• Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for QA Audits and other regulatory compliance.
• Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety and promoting Risk Management programs and policies.

• Manage the department, including, but not limited to, recruiting, hiring, training, coaching, and disciplining.
• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
• Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
• Complete team member and volunteer staffing and scheduling according to operational and budgetary guidelines.
• Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conduct timely performance appraisals with meaningful conversations.
• Hold team accountable, corrects actions when necessary, and documents.
• Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
• Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

• Ability to handle multiple priorities.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills, and the ability to coordinate and plan for event planning
• Demonstrate good judgment, problem solving and decision-making skills

• One (1) year experience preferred in assisted living, long term care, or experience/exposure to the senior population
• Ability to lead and motivate volunteers and team members for their involvement in social events and various activities
• One (1) year supervisory and management experience which may include volunteer and staff recruitment, coordination and training, coaching, performance management, and responsibility of daily department operations
• Maintains a current applicable driver’s license to drive Sunrise vehicles provided, with an acceptable driving record in accordance with applicable regulations and Sunrise policy
• Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description, understand the key essential duties for safety and regulatory compliance, and successfully complete the Driver Training

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Sunrise Senior Living