Manager, Sales and Customer Service
Macy's
- Flushing, Queens, NY
- Permanent
- Full-time
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Short-term incentive, annual merit, merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
- Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to provide colleague recognition; develop and communicate strategies to improve results
- Manage selling support: i.e., stockroom, signing, equipment, merchandising
- Support other operational areas such as OMNI, Style, Asset Protection
- Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
- Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues
- Work a flexible retail schedule: day, evening, holidays, and weekend
- 3 to 5+ years of management experience in a department or retail store
- A consistently clear and effective communicator, writer, and presenter
- Strong in the Microsoft suite, computers, and handheld devices in general
- An energetic team member who works well with customers and colleagues
- Prolonged periods of standing/walking around the store or department
- Reach with hands and arms, use hands to press, handle, and feel
- Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl
- Requires close vision, color vision, and ability to adjust focus