
Pension Administration - Senior Team Leader
- Wauwatosa, WI
- $57,000-114,500 per year
- Permanent
- Full-time
- Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants.
- Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues.
- Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development.
- Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity.
- Bachelor’s degree.
- 3-5 years experience in defined benefit administration.
- Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred).
- Pension related Calculations.
- Previous experience creating business processes for project implementation.
- Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact.
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.