Spa Manager
- Carlsbad, CA
- $72,000-76,000 per year
- Permanent
- Full-time
- Perform all payroll and labor related functions, administer tips, and manage timesaver.
- Coordinate with Cleaning services and Engineering to ensure that the facility is clean and in working order.
- Coordinate Scheduling of the Front Desk, Supervisor and Rooms Control
- Train, coach, and develop new associates.
- Prepare and administer discipline and coaching.
- Oversee Facial and massage supplies inventories, Purchase Orders and all other applicable reporting.
- Liason with Estheticians – facilitate trainings & meetings
- Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
- Ensure revenue generation and expense control in spa to fulfill company expectations as stated in the annual profit plan.
- Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
- Monitor required levels of guest service, call conversion, call abandonment, and selling skills
- Manage relationships with vendors and coordinate implementation of vendor services.
- Assist with Strategic Planning, preparation of budgets, forecasts and financial analysis to maintain control of expenses (i.e. Payroll, supplies, etc).
- Facilitate monthly meetings in conjunction with Spa Supervisor and Front Desk Agents
- Ensure all certificates, licenses and accreditation's that are required are current.
- Assist with management of all therapist education and training
- Develop and implement incentive procedures for spa associates
- Perform annual performance reviews
- Minimum of two years in related field with management experience preferred.
- Experience in hospitality field, flexibility with schedule with evenings and weekend work required.
- Good organizational skills and attention to detail required.