Medical Assistant

• Responds to all calls in a professional manner.
• Takes accurate messages and ensures delivery to appropriate personnel.
• Documents telephone contacts per policies and procedures.
• Competently relays phone messages regarding symptomatic patients, ensuring legibility and accuracy.
• Refers telephone messages to appropriate personnel.
• Facilitates provider assessments by gathering information according to established policies and procedures.
• Previews medical records (M.R.) charts prior to appointments, ensuring all pertinent records are included.
• Monitors patient status during specialized procedures and gathers relevant data.
• Documents appropriate patient care information in the M.R. chart and maintains it.
• Administers medication, treatments, and tests as ordered, adhering to state statutes and policies.
• Acts as a patient advocate in coordinating and delivering quality care.
• Consistently strives to meet patient expectations for service, ensuring comfort and safety.
• Completes patient teaching using established protocols as required.
• Facilitates communication and team involvement among providers, staff, patients, and service partners.
• Shares information timely and accurately.
• Adheres to all organizational policies and procedures, including safety and confidentiality standards.
• Pursues professional development and supports staff training.
• Reviews and complies with the Code of Business Conduct and all applicable policies, laws, and regulations.
• Participates in quality management activities.
• Assists with projects as assigned by the supervisor

• High School Diploma or GED (required)
• Completion of a Medical Assistant training program (preferred)
• Basic Life Support Certification (required)
• 2-4 years of related experience (preferred)
• Strong organizational, project, and time management skills
• Excellent customer service and interpersonal communication
• Proficiency with Microsoft Office and general PC use
• Knowledge of medical terminology and electronic medical records
• Bilingual (preferred)

• Prolonged sitting at a computer.
• Extensive telephone use and multitasking ability.
• Detail-oriented date processing for extended periods.
• Ability to lift light objects and retrieve files.
• Effective Verbal Communication

Pacific Cardiovascular Associates