Elderly Outreach Specialist

The Consortium

  • San Antonio, TX
  • $23.00 per hour
  • Contract
  • Full-time
  • 1 day ago
16 Hours a week in 4 days - 4pm to 8pm EST three days and one day 12pm to 4pm shift.Must be Bilingual in English and Spanish.Older Adult Technology Support AgentOlder Adults Technology Services from AARP (OATS) advocates for technology inclusion for the 60-plus, providing digital literacy training and programming to older adults through its flagship program, Senior Planet. The Senior Planet Contact Center provides older adults with free human-centered support — via phone and email—to help them get connected to training, information, and resources. The role goes beyond call resolution to help callers build the confidence they need as they navigate today's ever-changing digital landscapeResponsibilities:· Make outbound calls to support various to promote Senior Planet programs for various clients
· Offer personalized support to callers on Senior Planet’s multiple phone lines
· Promote Senior Planet programs and resources to all callers
· Help callers connect to low-cost internet services, as needed
· Use the Senior Planet approach to provide step-by-step technology guidance, as needed
· Respond to emails using established guidelines
· Contribute to Senior Planet Community, the company’s free social platform for older adults to share content with their peers
· Effectively utilize all job tools, including the telephony and customer relationship management systems, scripts and internal communication platforms
· Document all interactions thoroughly and accurately
· Complete assigned work during times of low call volume
· Complete all required trainings on time
· Follow all standard operating procedures
· Actively participate on-camera in team meetingsQualifications:· High school diploma or GED required.
· 1 year of professional or volunteer experience working with older adults.
· 3 years of experience working in social services.
· Willingness and ability to work shifts that fall between 9am and 8pm Monday through Friday. May change as often as monthly.
· Ability to successfully shift between types of work as needed (e.g. inbound calls, outbound calling campaigns, email responses, customer service, tech support).
· Ability to follow established procedures or search for creative solutions to issues/questions presented by callers that do not have an established procedure.
· Ability to clearly guide callers through the resolution steps.
· Ability to type accurately and at speed necessary to interact with callers.
· Empathetic, patient, curious, driven, outgoing, and able to handle difficult customers.Physical Demands:
· Distraction-free and quiet home office environment in either NYC, Denver, CO, or San Antonio, TX area.
· Reliable Ethernet / Wi-Fi Connected Internet (Minimum 100mbps up/down)For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.comThe Consortium"Combining Talent with Technology"www.consortiuminc.com

The Consortium