Chief Technology Officer
River Run Computers Inc
- Glendale, WI
- $100,000-200,000 per year
- Permanent
- Full-time
- Define the overall technology vision and roadmap aligned with the company's business objectives.
- Stay updated on emerging technologies and assess their potential impact on the MSP and its clients.
- Recommend and implement new technologies and services to expand offerings and differentiate the MSP.
- Lead the development and implementation of IT security protocols and compliance processes.
- Collaborate with other members of the executive team to align technology initiatives with overall business objectives. Provide regular updates and reports on technology-related matters to the CEO.
- Ready the technical team and services to double the number of clients within a 4 year period.
- Participate in industry partnerships and M&A discussions impacting technology acquisition or development.
- Oversee the IT infrastructure and operations team, ensuring smooth service delivery and uptime.
- Develop and manage the IT Department budget, allocating resources effectively to support the company's strategic objectives while maintaining profitability.
- Identify potential risks and vulnerabilities in the technology infrastructure and develop contingency plans to mitigate them. This includes disaster recovery planning, business continuity management, and risk assessment.
- Establish and maintain high-quality standards for service delivery and technical support.
- Implement effective monitoring and reporting systems to track IT performance and identify potential issues.
- Delegate day-to-day operations to Team Leaders. Focus on setting and having the team achieve performance metrics while holding Team Leaders accountable.
- Recruit, hire, and develop a team of IT professionals, including vCIOs, Technical Services Leaders, engineers, technicians, and support staff. Provide mentorship, coaching, and professional development opportunities to foster a high-performing and motivated team.
- Foster a culture of continuous improvement within the technology department, encouraging innovation and creativity among team members. Implement feedback mechanisms to gather insights from clients and employees for process enhancement.
- Develop team leaders to train their teams, drive Core Values, develop, improve and enforce Standards and Processes with continuous feedback.
- Manage performance and ensure employee satisfaction within the Tech Department.
- Demonstrate a Focused on Client priority.
- Work closely with sales and account management teams to understand client needs and recommend suitable solutions.
- Participate in client presentations and proposals as requested.
- Stay informed about client feedback and actively address their concerns regarding technology services.
- Meet with clients on a regular basis in order to develop first hand knowledge as to the client satisfaction level.
- Update softskills training for the technical team in order to provide the client with an even better experience.
- Strong understanding of various IT domains, including networking, security, cloud computing, and data management.
- Excellent communication and presentation skills to connect with both technical and non-technical audiences.
- Effective leadership and project management skills to manage complex initiatives.
- Business acumen and ability to understand the financial implications of technology decisions.
- Experience working at a Managed Services Provider.
- Strong leadership experience leading a team greater than 50 people.
- Leadership experience being a member of an Executive Leadership team.
- Strong understanding of Technology including the latest Cyber Security Technologies.