CX Sr Principal Product Manager

Honda

  • Torrance, CA
  • Permanent
  • Full-time
  • 3 days ago
What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda’s, we want you to join our team to Bring the Future!Job PurposeCX Senior Product Manager sits at the intersection of customer experience, product development, and business strategy. This role shapes how a product delivers value to customers through exceptional experiences – aligned with business goals. Also, will partner and coach other PMs for alignment with business strategy.Key AccountabilitiesDefine strategy and clarify vision
  • Define and communicate a clear CX product strategy aligned with customer needs, brand values, and business objectives.
  • Identify and prioritize key customer experience episodes (e.g., purchase, charging, etc) that drive loyalty, satisfaction, or differentiation.
  • Clarify the experience vision within each episode, articulating the intended emotional and functional outcomes based on customer data, behavioral insights, and business priorities.
  • Identify and prioritize experience-led innovation opportunities based on customer insights, journey gaps, and market trends.
  • Create roadmaps that articulate how CX enhancements will improve customer satisfaction, retention, and loyalty.
  • Establish a feedback loop and track customer experience metrics and product usage data to refine strategies and inform roadmap updates
Customer and market understanding
  • Lead or partner on customer research, journey mapping, customer segmentation & persona development to surface unmet needs.
  • Synthesize qualitative and quantitative insights to shape product direction and CX priorities.
  • Stay abreast of industry trends, future technology, competitor experiences, and benchmarks to inform strategy.
Key Accountabilities (continued)Capability building and coaching
  • Elevate product management maturity across the organization by modeling and embedding best practices in CX-led product strategy.
  • Coach product teams on customer-centric thinking, problem framing, hypothesis-driven development, and connecting product features to end-to-end customer journeys.
  • Partner with leaders in product, design, and engineering to build shared language, frameworks, and rituals that promote alignment and accelerate decision-making.
  • Help define standards and toolkits for product discovery, journey mapping, and prioritization that center on customer value and experience quality.
  • Champion a test-and-learn culture — running A/B tests or pilots for CX hypotheses.
  • Act as a thought partner and mentor to emerging product leaders, fostering a culture of curiosity, empathy, and iterative learning.
Qualifications, Experience, and SkillsMinimum Educational Qualifications
  • BA/BS degree in Business, Computer Science, Behavioral Science, or equivalent professional experience supported by subject matter training. Proven leader of people.
  • Advanced degree and/or additional experience preferred.
Minimum Experience
  • 10+ years of experience in product management and/or product design
  • 10+ years of experience working collaboratively with engineering, design, and research teams
  • Track record of successfully launching and growing customer-facing products
  • Experience delivering software products that interact with hardware is a plus
  • Strong leadership, sense of ownership, and a great collaborator
Qualifications, Experience, and Skills (continued)Other Job-Specific Skills
  • Ability to design and facilitate collaborative working sessions in an efficient manner
  • Curious, questioning skills to gain understanding and build support
  • Adaptable with a proven track record of growing responsibilities
  • Able to coordinate multiple initiatives simultaneously
  • Self-motivated with strong analytical, organizational, and problem-solving skills
  • Ability to communicate effectively with internal and external customers, as well as non-technical and technical personnel
  • Strong verbal and written communication skills
  • Skilled at questioning, using evidence to persuade.
  • Ability to present complex positions and strategies for business decisions, processes, and plans.
  • Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
What differentiates Honda and make us an employer of choice?Total Rewards:
  • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
  • Regional Bonus (when applicable)
  • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
  • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
  • Paid time off, including vacation, holidays, shutdown
  • Company Paid Short-Term and Long-Term Disability
  • 401K Plan with company match + additional contribution
  • Relocation assistance (if eligible)
Career Growth:
  • Advancement Opportunities
  • Career Mobility
  • Education Reimbursement for Continued Learning
  • Training and Development Programs
Additional Offerings:
  • Lifestyle Account
  • Childcare Reimbursement Account
  • Elder Care Support
  • Tuition Assistance & Student Loan Repayment
  • Wellbeing Program
  • Community Service and Engagement Programs
  • Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Honda