Corporate Rental & Renewed Manager
Raymond
- Cincinnati, OH Columbus, OH
- Permanent
- Full-time
- Manages and evaluates lift truck acquisitions, including rental units, customer trade-in, wholesale and scrap disposition, end-of-lease, as well as Renewed / used equipment purchase and inventory.
- Supervises all rental and used equipment requests including associated acquisitions, pricing, pipeline, and scheduling with rental and renewed technicians. Develops systems and structure to maximize profitability and reduce cost.
- Works with appropriate internal and external parties to develop an effective used equipment marketing program.
- Develops systems for efficient communication and work flow and collaborates with shop technicians, facility operations, field service, accounting and finance, rental and sales support personnel.
- Oversees Rental fleet maintenance, aging and turns. This involves the following:
- Monitoring fleet assets and equipment utilization and planning replacements and additions.
- Ensuring consistent asset format and arrangement within internal systems for maintenance tracking, reporting, and cost analysis.
- Developing and managing a plan for truck transition from rental to used.
- Establishing guidelines for the retirement of trucks and batteries.
- Locating, naming, organizing, and labeling equipment, and developing procedures for warehouse management and entering / disposing assets into and from inventory.
- Oversees Usage fleet, including equipment turns, fleet refresh and maintenance.
- Provides leadership and direction to shop operations team for equipment preparation and refurbishment including:
- Direct supervision of Shop Operations Manager and the on-site shop technician team to drive product quality, productivity, and process efficiency with focus on individual and team development and onboarding.
- Application and implementation of Raymond Lean Management, ASEC, and continuous improvement initiatives in warehouse, shop bays, and operational support areas of organization.
- Oversees Transportation Coordinator and Warehouse Inventory personnel to provide logistics for rental, used, and shop operations team.
- Effectively communicates with rental and used customers as appropriate to ensure solutions are provided to satisfy their needs.
- Develops and utilizes solid understanding of equipment specifications and applications to make sound decisions and recommendations.
- Works closely with the Sales group to identify new rental and used customers and opportunities, as well as market utilization trends.
- Explores the potential value of new product and revenue opportunities, such as battery rebuilding, aerial equipment, robots / autonomous vehicles, and other industrial equipment.
- Ensures accurate and timely maintenance of asset registry.
- Stays educated and informed on current industry/market trends, changes and advances that may impact pricing, strategy, etc.
- Provides leadership and direction for branch Rental and Used Managers to maximize capabilities and efficiencies for the department.
- Prioritizes development of departmental team members to promote continuous improvement within the framework of the Purpose 27 principles.
- Promotes departmental support for and cooperation with Sales reps, Operations and Field Service, and all management, so objectives are met and customer experience is optimized.
- Works with President to ensure market-level strategic and business objectives for Used, Renewed and Rental are effectively planned and achieved.
- Meets and promotes all requirements and expectations as defined in the company handbook, Code of Conduct and Purpose 27 principles.
- Regular travel within territory required
- BA/BS in Business, Sales & Marketing, or related field preferred. MBA a plus
- Four (4) plus years of successful fleet and/or sales management experience in material handling or industrial equipment industry preferred
- High proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
- Basic technical knowledge of industrial equipment
- Proven ability to solve problems and develop solutions while maintaining positive outlook
- Excellent organizational and time management skills
- Excellent customer service skillset and approach
- Excellent written and verbal communication skills
- Must be assertive, competitive and goal-oriented
- Must be analytical and have strong attention to detail
- Base salary with performance-based incentives
- Auto and fuel allowance
- Competitive benefit package including medical, dental, vision, life, FSA & disability