Professional Services Consultant
Proofpoint
- Draper, UT
- $165,660 per year
- Permanent
- Full-time
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud environment
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges
- Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
- Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
- Light project management duties will be required.
- Manage a significant case load of varying customer and project types concurrently.
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
- Deliver product (including administrative and UI) knowledge transfer to customers and partners.
- Drive high levels of customer satisfaction
- Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
- Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects
- Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
- 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
- Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite)
- LINUX system administration experience
- Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP
- Strong understanding of RFC 822 and Sendmail
- Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)
- Working knowledge of authentication methodologies (SAML)
- Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)
- Comfortable presenting and explaining technology to individuals with low technical expertise
- Patience under pressure
- Must be able to thrive in a fast-paced environment
- Scripting (PERL, Python, Shell) experience a plus