Wealth Management Advisor Senior

• SWMAs usually have consolidated books of business yet they may eventually develop own leads and those brought by AMTB banking officers and Relationship Managers:

• Once prospects are identified, SWMAs establish contact either by phone, during visits or while customer is in the office.
• SWMAs deliver introductory presentation, gather customer feedback and prepare initial proposal.
• If prospect demonstrates interest, SWMAs start a thorough suitability assessment, establishing the number and type of brokerage or advisory accounts required as well as the purpose for each one of them and the investment approach or model portfolios that best suit customer needs and constrains.
• Once suitability is assessed, SWMAs gather account opening documents (duly completed and signed forms and agreements, IDs, and KYC, as per procedures), prepare new account folder and submit for approval to Principal as per supervisory procedures and operations manual.
• SWMAs follow-up account opening process and initial funding.
• For all Private Banking customers, a very close coordination with Relationship Manager in charge of the customer is expected, including previous validation of proposals involving changes or new products/strategies, pricing guidelines, and immediate reporting of issues of interest that may affect overall customer experience and level of satisfaction with the Group.
• SWMAs provide assisted execution to brokerage customers, including the provision of incidental recommendations as part of the brokerage services; the preparation of lists of suitable products as well as the explanation of them to customers; obtaining execution orders; executing directly via NetX360 or through Customer Trading Desk; making sure funds are available before settlement; following-up on settlement date as per execution instructions; monitoring account activity for signs of abnormal patterns and/or AML flags; following up with Client Services Associate for funds due cover.
• SWMAs provide investment advice to advisory customers. SWMAs apply investment profiling interview to facilitate portfolio selection, prepare and explain proposals on recommended model portfolios, provide periodic performance information and remain aware of changes in portfolio performance or customer profile by maintaining and documenting regular contacts with customers.
• With support from the Trade and Middle Office staff, SWMAs periodically review account and customer files as per supervisory and operational procedures performing maintenance of customer information, account and customer KYC, investment profiles, and countries/states of residence, among others, and as laid-out in supervisory and operational manuals.
• SWMAs maintain licenses in good standing by adhering to policies and procedures, including completing firm and regulatory trainings, and by raising awareness of any issues that may affect the good stance of their personal licenses or the Firm’s.
• SWMAs remain current on market news and events by dedicating work and personal time reading and browsing financial news and media
• SWMAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings and product meetings.
• SWMAs might be asked to participate in or validate assumptions in the development of new products and services.
• SWMAs bring to the Firm any market intelligence obtained from conversations with customers and prospects.
• SWMAs are seen as experts in certain fields and usually coach more junior personnel.
• Due to their stature, SWMAs often participate or are consulted on matters that affect the Firm.
• Maintain a complete and up to date file on each relationship to be used for business development and BSA/AML purposes.
• Maintain a constant and periodic communication as agreed with customers to follow up on planned strategy and execution.
• Become aware of overall customer profitability and how pricing proposals may impact risk-adjusted returns going forward
• Obtain a general knowledge of products and services offered by the group through its multiple units.
• Become proficient in estate planning and trust related services.
• Keeps abreast of news, market information and relevant global situations and communicate to customers how these may impact their financial situation.
• Coordinate, integrate and deliver proposals from different areas and units of the group.
• Seek constant feedback by customers and identify quality issues within the group to ensure high levels of customer satisfaction.
• Identify, channel and follow up on customers complaints until problem is fully resolved.
• Identifies and reports to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards.
• Review various anti-money laundering activity reports created by the Compliance Department to detect unusual activity in customers’ accounts. Investigate such activity and obtain from customer the explanation and documentary validation as appropriate. Escalate problems and issues to supervisor.
• Answer accurately and on a timely manner BSA/AML inquiries. Prepare annual certifications of high risk accounts. Complete assigned training on compliance to keep abreast of regulations.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• All other duties as required.

Amerant Bank