Front Desk Associate
- Coralville, IA
- Permanent
- Full-time
- Check guest in and out of room(s).
- Provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
- Respond to guest requests and handle guest issues or reports complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answer telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or hotel, outlet information and services.
- Greet and welcome guest as they arrive to the hotel.
- Assist with luggage storage as necessary.
- Maintain cash handling accuracy including responsibility for House Bank.
- Maintain cleanliness, sanitation, and personal hygiene.
- Perform other duties as assigned.
- Excellent customer service skills and communication.
- A positive and can-do attitude, always coming from a place of YES!
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergencies.
- High school diploma or equivalent required.