
Experience Architect
- Juno Beach, FL
- $40.00-48.00 per hour
- Contract
- Full-time
- Prepare and participate in experience benchmarking and usability testing to ensure solutions meet user needs
- Conduct user and channel behavior analysis to inform design decisions
- Perform qualitative and quantitative research to gather actionable insights
- Develop personas and journey maps that reflect user needs and expectations
- Identify and address challenges through root cause analysis
- Collaborate on experience blueprinting and value modeling to enhance solution impact
- Synthesize insights and present findings to business and IT partners
- Communicate between business partners and internal teams to ensure clarity
- Collaborate with the Experience Architecture team and other organizational stakeholders to shape and drive a proactive strategic application vision
- Assist in the execution of discovery and research phases to gather essential insights and feedback
- Contribute to partner report-outs, ensuring stakeholders are informed and engaged
- Bachelor's degree in Business, Marketing, Digital Strategy, or related field
- Minimum of 3 years of experience in digital strategy, user experience, or related field
- Strong understanding of Human-Centered Design (HCD) principles and methodologies such as design thinking, experience blueprinting, and insight synthesis
- Detail-oriented, analytical, and proactive in identifying and solving problems
- Proven ability to develop and execute digital strategies aligned with business goals
- Ability to communicate effectively and collaborate with cross-functional teams, including other business units and IT stakeholders