IT Desktop Support Technician

Nu Skin

  • Provo, UT
  • Permanent
  • Full-time
  • 6 days ago
We are seeking a detail-oriented, customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical support to employees across the organization, with a strong emphasis on white-glove support for executives, VPs, and senior leadership. The ideal candidate has strong troubleshooting skills, excellent communication, and the ability to prioritize high-impact support needs while maintaining exceptional service standards.Key Responsibilities:
  • Respond to and resolve end user tickets escalated from the Help Desk in a timely and professional manner (in person or remotely).
  • Deliver high-touch, discreet, and reliable technical support to executives and VPs, ensuring minimal downtime and a seamless user experience.
  • Install, configure, and troubleshoot desktops, laptops, mobile devices, printers, and other peripherals.
  • Support and maintain Windows and macOS systems, including software installations, updates, and patching.
  • Provide hands-on support for video conferencing tools (e.g., Zoom, Microsoft Teams), AV systems, and in-room setups for executive meetings and events.
  • Manage user accounts, permissions, and access rights in Active Directory and other systems.
  • Assist with onboarding and offboarding processes, including provisioning hardware and setting up accounts.
  • Support Microsoft 365 apps, remote access solutions (VPN), and endpoint management tools.
  • Provision and maintain devices for new hires and ensure they are configured for performance and security.
  • Maintain inventory of IT equipment and track hardware lifecycle.
  • Document support procedures, common issues, and solutions in the internal knowledge base.
  • Collaborate with IT team members to escalate and resolve complex technical issues.
  • Maintain security best practices when handling devices and data.
Qualifications:Required:
  • 1–3 years of experience in desktop or technical support roles.
  • Experience providing direct support to executives and high-level users, with a focus on professionalism, discretion, and rapid resolution.
  • Proficiency in Windows 10/11, macOS, mobile OS (iOS/Android), and enterprise applications.
  • Familiarity with Active Directory, Microsoft 365, remote access, and common IT tools.
  • Excellent troubleshooting, customer service, and interpersonal communication skills.
  • Ability to work independently, prioritize effectively, and remain calm under pressure.
Preferred:
  • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Experience with ITIL-based practices and ticketing systems (e.g., Jira Service Management, ServiceNow).
  • Familiarity with enterprise-level AV and video conferencing setups.
Working Conditions:
  • On-site support required with occasional after-hours availability to assist executives or resolve critical issues.
  • May require occasional lifting and moving of equipment (up to 40 lbs).
  • Some weekend or off-hours work during system rollouts, outages, or executive events.
Our Benefits & Perks:You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products. You'll also be empowered to prioritize what's important to you through flexible work arrangements and a generous vacation policy. Thinking about expanding your family? We have generous maternity and paternity leave too.Our Commitment:We are proud to be an equal opportunity employer seeking diversity in qualified applicants for employment. At Nu Skin we strive to create an environment where success is independent of race, ethnicity, age, gender identity, gender expression, sexual orientation, religion, national origin, ancestry, genetic information, medical condition, disability, marital or veteran status, or any other legally protected status.Applicants with disabilities who need assistance with the application process may be entitled to reasonable accommodation in accordance with applicable law. If you need assistance in completing an application or participating in an interview because of a disability, please contact our Talent Acquisition team atInformation you provide on your application will be processed according to our Privacy Policy, which is available for you to review at https://www.nuskin.com/en_US/corporate/privacy.html. For questions about this policy, please contact us at privacy@nuskin.com.

Nu Skin