Call Center Supervisor - Mental Health

ProPivotal

  • Framingham, MA
  • $22.00 per hour
  • Permanent
  • Part-time
  • 19 days ago
Call Center Supervisor - Mental HealthWe are seeking a compassionate and composed individual to supervise weekend operations for a mental health lifeline. This critical role involves supporting vulnerable callers, guiding frontline staff, and ensuring a high standard of care during emotionally intense conversations. Candidates must be able to compartmentalize effectively, maintaining composure while handling sensitive issues. This is an ideal opportunity for someone with experience in call center leadership and a desire to make a meaningful impact.Job Details:
  • Pay Rate: $22.00/hour
  • Schedule: Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM
Key Responsibilities:
  • De-escalate challenging calls and provide crisis intervention as needed
  • Supervise and support Call Takers during shifts, offering real-time guidance and feedback
  • Maintain clear documentation and escalate serious concerns per protocol
Required Experience:
  • Minimum 1 year of supervisory or manager experience in a call center or customer support environment
Nice-to-Have Experience:
  • Experience in telehealth, social work, or mental health support roles
  • Familiarity with crisis response protocols and mental health escalation pathways
  • Direct exposure to crisis intervention, mental health services, or related roles
Required Skills:
  • Ability to remain composed and compartmentalize after intense or distressing interactions
  • Proficiency with Microsoft Office Suite (MS Word, Outlook, Excel)
  • Strong verbal communication and emotional regulation under pressure
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

ProPivotal