Field Service Technician - Toner Production Equipment (Level 3)
Fujifilm
- Austin, TX
- Permanent
- Full-time
- Provide on-site support installations and service repair to customers in North America
- Provide solutions to complex service issues
- Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues
- Develop strong working relationships with customers
- Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
- Complete and submit service activity information and paperwork timely to the appropriate group/department
- Monitor and manage the return of all parts
- Manage and complete all Preventative Maintenance requirements
- Attend training classes (locations throughout the world), to stay current on both new and existing products
- Weekend work and overtime required as needed for installations, service calls and training
- Provide technical support and direction to technicians leading to the resolution of escalated service issues
- Conduct technical training classes as needed for technicians
- Provide sales assistance in demos and/or customer visits as needed
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to the Technical Service Manager and technical support group
- Perform related duties as assigned by manager
- High School diploma or GED equivalent
- Two-year electronics or mechanical engineering degree or equivalent in field experience
- 5 or more years of field service experience with toner-based production equipment
- Extensive knowledge in electronics and mechanical operation
- Outstanding customer service
- Computer skills with emphasis on operating systems and hardware.
- Requires a valid state driver's license (Real ID compliant), and passport
- Must be able to do extensive traveling
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications