Tech Support Technician (Chinese speaking preferred)

ROYPOW (USA) TECHNOLOGY CO., LTD

  • Atlanta, GA
  • $21.00-25.00 per hour
  • Permanent
  • Full-time
  • 19 hours ago
Description:RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.Job duties:
  • Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
  • Troubleshooting technical issues and working to resolve them in a timely manner.
  • Maintaining accurate and up-to-date records of customer interactions and technical support requests.
  • Assisting with product installation and maintenance as needed.
Requirements:
  • Must be willing to travel within the US (all expenses will be Covered by the Company)
  • Some technical support experience
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Familiarity with lithium batteries (Preferred)
  • Associates degree in relative field (Preferred)
  • Bilingual in English and Chinese (Preferred).
Benefits:
  • Medical Insurance
  • Vision
  • Dental
  • PTO
  • Holiday Pay
  • 401(K)
Job Type: Full-timePay: $21.00 - $25.00 per hourCompensation Package:
  • Bonus opportunities
Schedule:
  • 8 hour shift
  • Monday to Friday
Experience:
  • Technical support: 1 year (Required)
  • Hardware Repair: 1 year (Required)
Requirements:PIf52bf38c5-

ROYPOW (USA) TECHNOLOGY CO., LTD