About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.About the roleFour Seasons Chicago is seeking a passionate Reservations Supervisor! The Reservations Supervisor acts as a leader of the communication hub for the operations departments. Answers and directs phone calls, Manage Chat, Monitor HotSOS, book restaurant Reservations as well assist the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.What you will doAudit existing reservations to ensure accuracy. This includes taking advance deposits, checking for correct codes, and daily pre arrival reporting.Provide support to the reservations team when necessary by answering questions, taking escalated calls, etc.Provide support to the Group Coordinators by helping with overflow work, running rooming lists, entering group blocks, completing attrition.Lead Guest Recognition and manage the pre-arrival review process.Assist the Reservations Manager in daily / weekly / monthly reporting, weekly Yield / Forecast meetings.Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Book4Time, Golden, HotSOS, Messenger)Work harmoniously with reservations department to effectively assist in Pre-arrival communication and booking outlet/activities.Assists with the communication in the event of an emergency situation in an efficient and professional manner.Accepts and delivers wake-up calls and messages in a timely manner.Other duties as assigned.Handle travel agent commissionsChampion Four Seasons standards and quality assurance by training, mentoring and educating CORE Agents.What you bringComprehensive computer and analytical skills1-year previous reservations experience preferred but not required.Knowledge of Operations front/back of houseSuperior guest service and salesmanship skillsWork well under pressure, multitasking and team playerDetail oriented organizational skills and thinks strategicallyThe ability to multi task effectivelyThe ability to work in a fast paced environment handling multiple guest calls consecutivelyComfort with Microsoft Office products and the ability to learn other computer software suites necessary for the role.What we offer:Compensation: $26.00 - $27.50Competitive Salary, wages, and a comprehensive benefits packageTravel discounts at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsEnergizing Employee Culture where you are encouraged to be your true self!Comprehensive learning and development programs to help you elevate your craft.Inclusive and diverse employee engagement & recognition events all year-round.Schedule & Hours:Full TimeFlexibility to work early mornings, evenings, weekends and holidays.Candidates must have valid work authorization for the U.S.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:Instagram: @FSChicagoTwitter: @FSChicagoFacebook:LinkedIn:Learn More About Who We Are:If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
