MRI Patient Services Specialist
Tennessee Orthopaedic Alliance
- Nashville, TN
- Permanent
- Full-time
- Stability- TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations!
- Impact- TOA's team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and helping patients live their best life.
- Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
- Total Rewards- TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.
- Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
- Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
- Verify patient demographic information upon arrival
- Update and change insurance information as appropriate
- Scan insurance cards and drivers licenses
- Enter referrals into the computer and link it to the appropriate case
- Collect co payments, coinsurance, deductibles, and balances
- Prep daily clinics for upcoming appointments and print related documents
- Create a record of the appointment, or an encounter and print
- Ensure that all documentation is entered accurately and swiftly
- Schedule follow-up appointments as necessary
- College is preferred, and a high school diploma or equivalent is required.
- At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
- Knowledge of healthcare insurance
- Knowledge of administrative and clerical procedures, including experience with computer systems.
- Experience with an EHR or NextGen is a plus
- The ability to multi-task and maintain flexiblity - including flexibility in work schedules to adjust to necessary clinic hours
- An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
- Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner