Quality Assurance Associate
Crate & Barrel
- Cranbury, NJ
- Permanent
- Full-time
- Conduct inbound quality product audits using random sampling methods and acceptable quality levels; assess shipments for labeling, packaging, general appearance and construction quality.
- Create and distribute inbound quality assurance reports and photo documentation to the merchandising teams and vendors.
- Coordinate corrective action plans associated with failed inbound inspections with the Merchandising teams and warehouse staff; this may include RTV or correcting the product to first quality either internally or through an outside third-party.
- Assist the delivery, shop and warehouse staff by communicating product characteristics and issues as well as inbound inspection results for new or existing product.
- Process all RTV products and debit memos.
- Maintain RTV tracking reports.
- Assist with monitoring returns for quality issues and determine the best disposition decision (return to stock, RTV, closeout, schtickle or donation).
- Complete weekly inbound activity report and record inbound inspections, RTV, special projects and other activities.
- Assist in coordinating special projects and other activities at request of warehouse management.
- Excellent written and verbal communication skills
- Knowledge of furniture construction, finishes, quality and characteristics
- Knowledge of Crate and Barrel product and customer service
- Ability to operate a forklift and stock picker
- Ability to move merchandise up to and over 50 pounds
- Flexible hours/weekends and extended shifts when necessary
- AS/400, Excel, Word and Outlook required
- Knowledge of digital camera