Process Writer - Call Center Operations - Specialty Pharmacy
- Overland Park, KS
- $60,000-67,000 per year
- Permanent
- Full-time
- Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future.
- Availability to consult in design sessions for existing or onboarding programs.
- Perform maintenance and operation department procedure revisions
- Collaborate with fellow colleagues and clients regarding process efficiencies.
- Work closely with the Learning and Development team to assist with creation of training materials.
- Produce comprehensive, easy to follow, consistent in format written operational procedures that align with our company's standards and program requirements.
- Work Instructions
- Program Rules documentation
- Universal Job Aids
- Job Aids (such as Call Guides and instructional documents with screenshots)
- In-depth knowledge of pharmaceutical hub procedures, including financial assistance programs.
- Familiarity with regulations surrounding different health insurance types (Medicare, Commercial, Reimbursement plans, Other Government, etc.)
- Availability to work varying shifts (weekdays and weekends) with hours anywhere from as early as 6 a.m. to as late as 8 p.m.
- Proficient experience with Microsoft Office applications: SharePoint, OneDrive, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook, which includes the ability to create, modify, edit and send documents, spreadsheets and emails.
- Proficient in handling multiple projects and tasks while maintaining a high level of accuracy and efficiency.
- Demonstrated ability in customer service related complex issue resolution and relationship building preferred.
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance