Collection Enforcement Deputy I

Alameda County, CA

  • Hayward, CA
  • $34.33-40.66 per hour
  • Permanent
  • Full-time
  • 14 days ago
IntroductionTHIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE FOR THIS RECRUITMENT WILL ONLY BE ACCEPTED ONLINE.DESCRIPTIONTHE POSITIONUnder general direction, to perform a wide variety of duties to facilitate collection on current and delinquent accounts; to effect collection through personal and telephone contact, correspondence and/or legal action; to prepare accounts for legal enforcement and attend court proceedings; to maintain collection records and documents; and to do related work as required. Classes include in this series are:These positions are located in the Central Collections Division of the Office of the Auditor-Controller; and in the Treasurer-Tax Collector's Department. Collection Enforcement Deputy II positions are flexibly staffed from Collection Enforcement Deputy I, based on meeting defined job performance standards. Collection Enforcement Deputy I's are distinguished from Collection Enforcement II's in that the latter are required to perform at higher job productivity levels for revenues collected, numbers of paying accounts, numbers of court actions, and the percentage of accounts over 120 days delinquent. Both classes are distinguished from the next higher-class series of Collection Supervisor, in that positions in the latter classes act as working-level supervisors.DEFINITION OF LEVELPositions at this level perform initial research on debtor accounts and related inside collections of such accounts. Incumbents verify information relating to the whereabouts, employment, earning, assets, liabilities and ability to pay of persons owing monies to the County. As necessary, they also prepare cases for legally enforced collections and appear in Court.For more detailed information about the job classification, visit:VACANCIESWe are currently recruiting to establish a countywide eligible list that will be used by any County department or agency needing to fill a vacancy in this classification. There are immediate vacancies within the .MINIMUM QUALIFICATIONSTO BE ELIGIBLE FOR THE COMPETITIVE ASSESSMENT PROCESS, YOU MUST MEET THE MINIMUM QUALIFICATIONS BY SATISFYING ONE OF THE CRITERIA OUTLINED IN THE PATTERNS BELOW (I-II).EITHER I
The equivalent of one year's experience as a Specialist Clerk or in an equivalent or high class in the Alameda County classified service (non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts), involving collection assignments.OR II
The equivalent of one year's experience in collection work with responsibility for a collection file of at least 500 delinquent accounts.License: Possession of a valid California Motor Vehicle Operator's license.NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.KNOWLEDGE AND SKILLSThe most suitably qualified candidates will possess the following competencies:Knowledge of:
  • General principles of collections enforcement and procedures.
  • Federal and California laws and regulations pertaining to a wide variety of debt collection.
  • Legal requirements for collection of delinquent accounts.
  • Basic arithmetic to perform calculations and understand financial records.
  • The English language (including spelling, vocabulary, sentence and paragraph structure) sufficient to prepare and edit reports, letters and other written communications.
Ability to:
  • Research legal, financial and other records sufficient to obtain data needed to secure and enforce a wide variety of debt collection.
  • Communicate effectively in writing (including spelling, vocabulary, sentence and paragraph structure).
  • Communicate with persons from a wide variety of ethnic and social backgrounds sufficiently to explain legal processes and obligations and/or penalties for nonpayment of debts.
  • Elicit information from hostile and/or uncooperative individuals.
  • Organize work and establish priorities according to departmental operating requirements.
  • Effectively manage time to perform multiple tasks.
  • Work cooperatively with other staff, outside agencies and public so as to maximize collections in accordance with established policies and procedures.
  • Operate standard office equipment, including a computer terminal.
EXAMINATION COMPONENTSTHE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
  • A review of applicants' application and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  • A written component that can be administered remotely and is weighted as qualifying only (pass/fail).
  • An oral examination which will be weighted as 100% of the candidates' final examination score. The oral examination may be administered virtually and contain situational exercises.
Candidates must attain a qualifying rating on each portion of this recruitment.WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, .RECRUITMENT AND SELECTION PLANApplicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency:TENTATIVE RECRUITMENT PLAN
Deadline for Filing: 5:00:00 p.m., Friday, September 5, 2025
Review of Applications & Supplemental Questionnaires for Minimum Qualifications: September 9, 2025
Notification to applicants: September 15, 2025
Virtual Written Examination: Week September 29, 2025
Virtual Pre-Recorded Civil Service Oral Examination: Week October 13, 2025
Notification of Exam Results: October 27, 2025
TENTATIVE SELECTION PLAN
Department Selection Process: TBDWE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN.Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.For more information regarding our Reasonable Accommodation procedures, please visit our website, .BENEFITSThe County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:For your Health & Well-Being
  • Medical - HMO & PPO Plans
  • Dental - HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
  • Employee Assistance Program
For your Financial Future
  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Alameda County, CA