Join a Legacy of Quality, Innovation, and CommunityModern Litho is a local, family-owned printing company with over 85 years of industry-leading experience. We specialize in high-quality commercial printing and proudly serve clients across the country. As a family-owned business, we value our employees and cultivate a supportive, team-oriented environment with opportunities for growth and long-term success. Join us and become a part of a company that blends cutting-edge expertise with deep-rooted community values.Freshly Printed: The Role You Have Been Looking ForAs a Customer Service Representative, you will play a crucial role in the operation of our print jobs. The Customer Service Representative acts as a liaison between customers, sales staff and production employees. You will create and finalize all details of print jobs in our planning software, efficiently entering jobs into production, and ensuring that tickets are promptly updated based on customer input or changes. It will be your mission to keep our customers, sales staff, and production team satisfied and well-informed throughout the printing operations.From Setup to Finish: Your Role in the Process
Create and finalize print jobs, as well as update tickets accurately based on customer interactions
Act as a coordinator between customers, sales staff, and production employees to ensure smooth communication and workflow
Demonstrate attention to detail and a strong commitment to quality in all aspects of the job
Maintain a high level of customer satisfaction by providing timely updates and support
Use Microsoft Office and other tools to support communication and documentation tasks
The Fine Print: What You need to Succeed
High School Diploma or Equivalent
Basic skills in Microsoft Office (Word, Excel, Outlook)
Active listening and conflict-resolution skills to handle client concerns or complaints
Must be quality minded and pay attention to detail
Must have the ability to manage multiple jobs simultaneously while meeting deadlines
Preferred knowledge of desktop publishing or print knowledge
Strong organizational and time-management skills
Your Production Schedule: 8:00 AM - 5:00 PM | Monday - FridayAll he Good Stuff: Your Benefits
Company-sponsored 401(k) Plan with Employer Match
Health, Dental, and Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Voluntary Benefits: Short-Term Disability, Long-Term Disability, and Life Insurance