Service Advisor
Fox Ford Lincoln Chicago
- Chicago, IL
- $80,000-100,000 per year
- Permanent
- Full-time
Sells and schedules needed service work in the service department.DUTIES
- Schedules service appointments.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Obtains customer and vehicle data prior to arrival when possible.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
Valid Driver's LicenseWORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits
- $80,000.00 - $100,000.00 Annually
- Medical
- Dental
- Vision
- Group Life Insurance (company paid)
- Supplemental Life Insurance
- Short-Term Disability
- Long-Term Disability
- Accident insurance
- 401(k)
- Vacation and PTO