Knowledge Management Specialist - Senior
Sev1Tech
- Mississippi
- Permanent
- Full-time
- Spearheading an assessment of existing customer Knowledge Management practices and the as is environment
- Knowledge Organization and Classification: Define and implement knowledge taxonomy/ontology and meta-data tagging systems to organize and categorize knowledge assets
- Ensure consistency and accuracy in knowledge classification
- Analyze knowledge management solutions and aid in the selection of the best software solution
- Implement efficient search and retrieval mechanisms to access knowledge
- Lead discovery of current knowledge artifacts, systems, and architecture
- Develop and implement knowledge-sharing platforms, communities of practice, and training programs
- Knowledge Strategy Development: Develop a comprehensive knowledge management strategy aligned with the organization's goals and objectives
- Knowledge Capture and Creation: Work with subject matter experts to identify, capture, and document tacit and explicit knowledge
- Facilitate knowledge creation through workshops, interviews, and collaboration platforms
- Knowledge Storage and Retrieval: Establish and maintain a centralized repository for knowledge assets, including documents, databases, and multimedia content
- Knowledge Dissemination and Sharing: Promote a culture of knowledge sharing and collaboration within the organization
- Knowledge Performance Metrics: Define Key Performance Indicators (KPIs) and generates reports to measure the effectiveness of knowledge management initiatives
- BA or BS degree in Information Technology, Computer Science, or related degree
- At least eight (8) years relevant experience in business process design and content strategy
- Understanding of the wide variety of content that must be accessible and managed on large government IT programs
- Experience establishing new knowledge management policies
- Experience creating and managing knowledge management processes
- Knowledge of common KM platforms
- Successful track record of providing direction and guidance to technical staff responsible for building and or configuring a KM Repository using platforms such as SharePoint and ServiceNow
- Previous DHS experience
- PMO experience
- ITIL certification
- ServiceNow Certification
- Secret or Top Secret Security Clearance