Manager, Human Resources Shared Services
Advantage Solutions
- Saint Louis, MO
- Permanent
- Full-time
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
- Lead the HR Shared Services team in delivering efficient, high-quality HR services to employees and managers across the enterprise while also forging relationships with stakeholders and incorporating feedback into recommendations and requirements.
- Develop and implement HR service center strategies, integrating with broader HR team initiatives and ensuring alignment with HR Centers of Excellence (COEs) and HR Business Partners.
- Serve as an escalation point for the Shared Services team, identifying root causes for issues and driving continuous improvement opportunities.
- Collaborate closely with HR business partners, HRIS, and other functions to develop and improve processes and programs.
- Proactively identify and troubleshoot problem areas in service delivery processes, recommending effective solutions to enhance performance.
- Drive ongoing improvements through standardizing, automating, and consolidating processes in support of HR strategy while ensuring data integrity/confidentiality through process design and data audits.
- Create comprehensive documentation, training aids, and facilitate training sessions for the HR Shared Services team.
- Manage the case management system, ensuring SLAs are met, and maintaining data integrity.
- Prior HR Shared Services experience in a multi-state organization with 10,000+ employees.
- Strong problem-solving skills with the ability to determine root cause and implement appropriate solutions.
- Solid technical knowledge and ability to express complex technical concepts in understandable terms.
- Strong oral and written communication skills, including technical writing and developing business presentations and training materials.
- Strong teamwork and interpersonal skills with the ability to communicate effectively across all management levels.
- Ability to thrive in a hands-on environment and deliver solutions that span multiple inputs and competing requirements.
- Knowledge of Project Management methodologies and experience with successful project delivery.
- Knowledge of employee lifecycle and core HR functions and processes, including recruiting, learning, performance, compensation, benefits, payroll, and HR operations.