Medical Assistant, Senior - Lakeshore Family Practice

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities.
• Participates with creation and implementation of departmental goals, processes and procedures.
• Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc.
• Complete forms/requisitions as needed.
• Schedule appointments.
• Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately.
• Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol.
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• Clean according to scheduled maintenance program and keeping appropriate records.
• Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow.
• Accompany patients to exam/procedure room.
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collect patient information/history; taking vitals, performing screenings per provider guidelines.
• Relay instructions to patients/families.
• May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs.
• Perform clinic procedures according to policy and procedure.
• Assist physicians with procedures.
• Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).
• Maintain strict confidentiality related to medical records and other data.
• Comply with all UPMC Health System policies and procedures.

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)
• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
• OR at least 1 year of patient care experience required.
• Must be responsible and demonstrate proficiency in three practice category specific tasks.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
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