Claims & Technical Services Coordinator
Tarkett
- Solon, OH
- Permanent
- Full-time
- Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
- Maintain small to medium accounts with low to medium complexity.
- Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
- Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management.
- Review delivery due list for all customer orders in all plants to align with delivery requests.
- Collaborate with cross functional team members.
- Answer customer inquiries via fax, phone, email and mail.
- Check stock and provide availability dates to customers.
- Provide freight quotes once processed through the Logistics Department.
- Ship samples as required by customers for product specials.
- Locate out-of-stock material for customers, when required, from other distributors.
- Other duties as assigned.
- High school diploma required, AA or BA degree, preferred.
- Minimum of three years of customer contact experience.
- Working knowledge of computers / AS400 and SAP system, as well as CRM and Microsoft Office platform (Word, Excel, and PowerPoint).
- Proven, accurate data entry skills.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work effectively with cross-functional departments with a positive attitude
- Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
- Ability to portray a positive image when dealing with difficult customer claims.
- Ability to manage multiple accounts/tasks at any given time.
- Excellent attention to detail with strong organizational and time management skills.