Recovery Support Specialist

• Maintain a fluid caseload of a care team’s highest risk and disengaged members, focusing on members early in treatment or members who are struggling with co-occurring mental health or social care challenges.
• Collaborate with a multidisciplinary care team, including participating in weekly interdisciplinary team meetings, to ensure the delivery of high quality, member-centered care.
• Actively assist members in identifying goals, working towards their care plan goals through individual coaching, coping skill support, and treatment engagement support.
• Complete intensive outreach interventions for members who are unengaged or struggling to engage.
• Maintain open office hours at the Groups’ office location. Assist members in person at the Groups’ office location, virtually, and in the community as needed.
• Help members prepare for and accompany them to local services as needed: primary care and mental health appointments, recovery support meetings, recovery centers, etc.
• Become familiar with healthcare and social service resources in the local community.
• Advocate for members, and serve as a link to community-based services and the local recovery community by helping clients navigate local care and support systems.
• Facilitate peer groups related to members’ recovery journey and community resources.
• Maintain timely and accurate documentation in electronic health record.

• Participate in ongoing continuing education as required to maintain certification or licensure where required.

• Perform other duties as assigned.

• Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps).
• Share the Groups’ values of member-centered care and harm-reduction practices.
• Knowledge of, and ability to use motivational interviewing practices.

• Knowledge and understanding of substance use treatment programs, assessments, evaluations, observations and care plans.
• Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff in a multidisciplinary care team, members in a diverse population, and with relevant community organizations.
• Ability to maintain confidentiality, positive interactions, and maintain professional boundaries.
• Excellent written and verbal communication skills and ability to communicate complex information.
• Ability to use discretion and work independently under general supervision.
• Ability to understand and adhere to the Professional Code of Conduct.
• Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.

• State peer support certification required or willing and able to obtain within 6 months of hire.
• Additional minimal educational requirements vary by state, and may include:

• Bachelor’s degree in related field (Virginia and Tennessee)
• Experience with case management, care navigation, peer support or alike positions.
• Experience with community-based support and lived experience preferred.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
• For remote roles, access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location.
• Ability to travel to an office and within the community required.
• COVID vaccine required for all employees who are hired to work in an on-site setting, or who will be working at any time directly with our member population. An exemption may be requested due to medical or religious reasons.
• You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.

Groups Recover Together