Senior Tech Support Specialist - Dentistry IT

University of Oklahoma

  • Oklahoma
  • Permanent
  • Full-time
  • 4 hours ago
Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities.Duties:
  • Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise.
  • Configures hardware installations and system applications. Installs all computer hardware and associate equipment and all software packages.
  • Performs diagnostic testing and troubleshooting. Resolves IT issues in a timely manner.
  • Communicates with employees to discuss problems.
  • Assists employees through the process of fixing software, e-mail, web, and other application issues.
  • Prioritizes workload to ensure the most critical issues are resolved first.
  • Documents common support procedures that employees can follow.
  • Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives.
  • Performs various duties as needed to successfully fulfill the function of the position.
QualificationsRequired education: Bachelor's degree, AND:
  • 48 months experience in operation, installation, and repair of IT equipment and systems.
Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's Degree for a total of 96 months related experience.Skills:
  • Advanced knowledge of different applications and systems
  • Expertise in diagnosing and solving IT problems
  • Advanced knowledge of remote desktop applications
  • Strong analytical and problem-solving skills
  • Ability to communicate verbally and in writing
  • Excellent interpersonal skills
Working Conditions:
  • Physical:
  • Sits for prolonged periods of time.
  • Use of computer.
  • Manual dexterity.
  • Communicate effectively and listens.
  • Environmental:
  • Standard office environment.
Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

University of Oklahoma