Camp Concierge

West Yellowstone, MT
Temporary
Full-time

1 month ago

SummaryAs a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Must be of legal age to utilize team member housing.Competencies

Effective Communication
Adaptagility

Key Responsibilities

You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure
Provide clear, accurate, complete, and timely communication
Learn and share your knowledge of local culture, activities, and adventure activities
Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
Eagerly seek opportunities to ensure guests have everything they need
Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
Collaborate and interact professionally with guests and co-workers
You value teamwork, quickly step in to help others
Work efficiently to meet deadlines while maintaining high standards
Other duties as assigned

Preferred Qualifications

High School Diploma or GED
Experience in and/or ability to utilize POS and reservations systems
Customer focus and friendly
Solutions-oriented and attentional to detail
Communication skills
Teamwork

Additional Information

This position requires the individual to wear and work in personal protective equipment, when applicable.
This position requires that the individual is able to lift a minimum of 45lbs independently.
Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.COMPENSATION AND BENEFITS:Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance
401K (eligible if work hourly minimum as required by law)
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Lifestyle partner brand and industry discounts
Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

Under Canvas

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