Assistant General Manager / Sales Manager
Spark by Hilton
- Paducah, KY
- $50,000-55,000 per year
- Permanent
- Full-time
- Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staff
- Training, evaluating and scheduling of Guest Service Representatives
- Supervise reservations, group information and functions
- Responsible for the weekly forecasting of rooms and revenue for all hotel departments.
- Assist in the budgeting process and help to ensure compliance.
- Participate in daily and weekly revenue meetings giving input and information
- Registers guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures
- Respond to guest requests promptly
- Resolves minor guest complaints to the satisfaction of the customer
- Confirms guest reservations or coordinates with reservations
- Maintains the budget for the front desk by proper scheduling and ordering of appropriate office products as needed and budgeted for
- Assists in the interviewing and hiring of GSRs by screening applications, preparing behavioral interview questions, employment screening, reference checks and participating in the interview and follow up interview process.
- Prepare accurate and timely GSR evaluations and provide consistent feedback to GSRs performance
- Ensure GSR behavior is abiding to employee handbook
- Mentor, train and maintain consistency in knowledge of front office operations.
- Implement new programs and policies
- Spearhead and direct guest service action plans
- Communication with the revenue manager for revenue strategies
- Monitor selling strategies as communicated with the revenue manager
- Maintain department budgeted goals and expenses
- Balance sales daily
- Answer and assist with inquiries pertaining to hotel services
- Assist in scheduling and facilitating classes for all new hotel hires
- Maintain communications and relationships with all clients on a routine basis.
- Routinely make outside sales calls on the local market to keep a face-to-face relationship.
- Ensure that all businesses and communication with clients are documented and maintained for future use.
- Ensure that all required signatures, pay methods and other related information is obtained.
- Keep updated on competition efforts and operations so as to assess strengths and weaknesses for sales efforts.
- Maintain close and health communication with all operational areas within the organization so as to keep them apprised of any noted activities.
- Participate in local social functions, activities and organizations to maintain a strong presence within the community.
- Ensure the successful completion of all marketing plans and commitments.
- Exceptional people/interactive skills
- Leadership/Supervisory abilities
- Strong communication skills and processes
- Capability of utilizing operating systems and computers
- Possess high level of energy, creativity and enthusiasm
- Excellent oral and written skills and communications
- Attention to detail
- Outgoing personality
- Organizational ability
- High school diploma or equivalent
- Minimum of 3 years of guest service experience
- Minimum of 2 years of management experience
- Experience in outside sales
- Health Insurance
- Dental and Vision Insurance
- Vacation Pay
- Sick Pay
- Holiday Pay
- 401(k) Matching