IT support - Business Intelligence & Systems Internship

• Support online collaboration tools and business process automation solutions for UNDP Country Offices with our leading cloud corporate application portfolio (Microsoft Office 365, Oracle Cloud ERP, Salesforce, ServiceNow)
• Assist in the development of applications using PowerApps for business processes to replace manual and paper-based processes with new and evolving cloud-based functions.
• Assist in building applications that employ PowerApps and Flow for mobile-enabled data entry, approvals, and reporting, as may be required.
• Support the collection, consolidation, and analysis of data for project-tracking, and data visualization using Excel, Power BI, and other business intelligence tools. Contribute with innovative perspectives to improve online reports and dashboards for internal and external use.
• Assist in enhancing user interfaces of existing apps based on UI/UX best practices and user acceptance testing. Support and continuously innovate (kaizen) the UNDP business procedures, instructions and templates from best practice and then disseminate them through the user community liaising with the communications team.
• Participate in translation of user requirements into user stories. Support the development of quality software practicing international coding standards.
• Assist in researching alternative tools for enhancing internal communications and tracking, such as chatbots in MS Teams, decision-making assistance tools through various Office 365 tools (Flow, Forms, PowerApps, etc.), and information design (data visualization)
• Creatively support the development of new projects for innovative collaboration and business process automation systems and tools to be disseminated to UNDP offices as best practice for improvement of operations and business efforts.
• Promote the ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM unit is ISO 9001:2015 certified. Our work is focused on high quality, continuous improvements, and customer satisfaction.

• Technological expertise: Has interest and understanding of software engineering, sustainable development-oriented areas of work.
• Innovation: Has interest in developing smart solutions for UNDP, focusing on ICT services. Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience
• Problem solving: Has good analytical skills in gathering and consolidating data for practical implementation.
• Teamwork: Communicates effectively when working in a team, and can work independently with a proactive attitude and a goal-oriented mindset
• Planning and Organization: Good in organizing and structuring various tasks and responsibilities
• Collaboration: Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Has interest and motivation in working in an international organization.
• Commitment to continue learning: Consistently approaches work with energy and a positive, constructive attitude. Responds positively to feedback and differing points of view.
• Delivery: Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently. Promote the ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM unit is ISO 9001:2015 certified. Our work is focused on high quality, continuous improvements, and customer satisfaction.

• Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
• Have recently graduated with a university degree (as defined in (1) and (2) above) in the field of IT Technician/Software Developer, Computer Science, Business Management, Artificial Intelligence and, if selected, must start the internship within one-year of graduation;
• Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.

• Experience or Knowledge in the field of IT Technician/Software Developer, Computer Science, Business Management is required
• Good knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) and back-office platform (Oracle ERP Cloud, Salesforce, ServiceNow, SharePoint, SQL).
• Knowledge and being a proficient user of Microsoft Office productivity tools is an advantage.
• Knowledge or experience with specific Office 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (Drop Box, Google Drive), Power BI (Tableau), etc. is a distinct advantage.
• Knowledge and understanding of DevOps and Continuous Integration is an advantage.
• Good knowledge of Data Science principles and hands on experience with languages such as SQL is an advantage.
• Experience with relational databases (schemas, design) and XML is highly desirable.
• Experience and ability in using business intelligence tools, for example: gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc. is an advantage.
• Experience with web analytics tools (Google Analytics, Webtrends, Matomo, etc.) is an advantage.
• Knowledge of HTML5, CSS, graphic design and web standards/best practices is an advantage.
• Knowledge of Nintex Workflows, PowerShell, .NET platform, and/or C# programming is an advantage.
• Knowledge and understanding of the non-profit sector is an advantage
• Interest in developing sustainable ICT solutions, focusing on modern ICT innovations that enhance collaboration within UNDP and with its partners is an advantage.
• Ability to translate IT technology to business users and to non-technical language is an advantage.
• Interest and understanding of customer-oriented service delivery, with focus on innovative enterprise ICT solutions, collaboration and customer experience is an advantage.
• Understanding of data management, including real-time/streaming data, data warehousing and data cleansing is an advantage.
• Fluent in written and spoken English. Knowledge of other UN languages is an advantage.

• In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.
• Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.
• Where an intern is engaged in-person and is not financially supported by any institution or programme, such as a university, Government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to an in-person internship, such as meals and transportation at the duty station, is paid by the receiving office (monthly “in-person” stipend rate is USD1,000). A remote reduced stipend (the rate is a subject to the duty station location) is intended to help cover expenses related to the internship, such as internet connections or other means to remain in contact with the receiving office, is paid by the receiving office.
• Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions.
• Interns are not considered staff members and may not represent UNDP in any official capacity
• Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.
• The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
• The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed. The intern must be eligible to work in the United States or possess a work permit valid for the United States at the start of the internship.
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship
• The intern must provide proof of enrolment in health insurance plan
• You are expected to work full time, but flexibility is allowed for your education programme
• Eligibility for residency and undertaking internship in New York

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