Night Operations Assistant
- Lexington, KY
- $15.83-25.30 per hour
- Permanent
- Full-time
ShiftTuesday-Saturday 12:00am-8:00am (37.5 hours/week)
Job SummaryThe Night Operations Assistant (NOA) provides overnight front desk staffing and safety support in residence halls. Reporting to the building's Resident Director and supervised through the Assistant Director for Risk Management and Front Desk Operations (within the Office of Residence Life), the NOA serves as a key part of the residential support system during overnight hours. This position will work approximately 9.5 months per year, when residence halls are open.Responsibilities include verifying access to the building, monitoring camera feeds, enforcing guest and visitation policies, documenting incidents and concerns, and escalating urgent issues to RAs on-call, Senior Staff On-Call (SSOC), or Central Office On-Call (COOC) as needed. The NOA helps uphold the University Housing Community Standards (UHCS) and responds to incidents in accordance with ORL training and policies. The position also emphasizes a developmental approach-providing support, referring residents to resources, and communicating concerns to the CAA and RD to support continuity of care and student success.The NOA is expected to model professional conduct, discretion, and ethical decision-making at all times. This includes maintaining confidentiality, handling sensitive information responsibly, and engaging with students in a respectful, developmentally appropriate manner. NOAs contribute to creating a community environment rooted in trust and care and upholding the mission and values of the Office of Residence Life.Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.Multiple positions available. Review of applications will begin immediately, and applications will be accepted until the deadline date or until all positions are filled which could be prior to deadline date listed.
Skills / Knowledge / Abilities
Does this position have supervisory responsibilities? No
Preferred Education/ExperienceAt least 2 year of customer service related work