Account Representative - State Farm Agent Team Member

State Farm

  • Buffalo, NY
  • $37,000-41,000 per year
  • Permanent
  • Full-time
  • 8 days ago
Benefits:
  • Hourly Plus Commission
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
Position OverviewCompensation and Benefits
  • Estimated $37K – $41K base pay annually.
  • Hourly pay plus Bonus Opportunities.
  • 8:45-5pm M-F, No Weekends.
  • Paid time off (vacation and personal/sick days).
  • Paid Holidays/ Federal Holidays Off.
  • Casual, small office environment with a large well-known company.
  • 45-minute Lunch.
  • 401K Match.
  • Great opportunity for customer service experience and advancement.
  • Computer competency / familiarity with Microsoft office preferred.
  • Interview requires a simple literacy and math assessment.
  • Licensed position – Attainment of NY Property/Casualty insurance license required with Reimbursement for Course and 1st test.
Responsibilities·
  • Answer phones and direct customers to appropriate team members.
  • Process payments, email documents, and assist sales staff.
  • Identify customer needs and respond accordingly with fast, accurate and friendly service.
  • Assisting with general office duties.
  • Help maintain high retention rate by building strong relationships with existing clients.
  • Taking on additional higher-level tasks as new skills and knowledge are acquired (like conducting client appointments, policy coverage analysis and evaluation, among other things)
Requirements·
  • Have an upbeat, positive, and coachable attitude.
  • Ability to prioritize, follow-through, follow up, and work effectively with a team.
  • Excellent Communication skills, and Strong Work Ethic.
  • No Education Requirement, all are encouraged to apply.
Values of our teamOur goal is to not only help our customers meet their ever-changing needs throughout their life, but to also promote a healthy work-life balance within our own team. Customer service is sometimes difficult, but we are looking for someone who will persevere and find the positives in any situation. Empathy, Professionalism, and a little Detective work go a long way in determining the best ways to help our customers accomplish their goals to meet their needs.

State Farm