Clinical Manager Clinic - Cottonwood

• Oversees the nurse and medical assistant training, orientation and competency process for the medical group.

• Establishes and maintains mutual trust and respect with colleagues, providers, and leaders.

• Promotes an environment that motivates, nurtures and empowers colleagues. Works to maintain positive inter-departmental relations.

• Works with colleagues to facilitate and achieve skill, educational and performance goals.

• Assist colleagues in developing plans outlining improvement process when needed.

• Delegates tasks/projects to colleagues and demonstrates appropriate follow-up to ensure desired outcomes. Specifically assigns the monitoring of equipment and supplies.

• Utilizes objective criteria to assess the aptitude of colleagues wishing to serve as mentors and preceptors. Assigns colleagues based on their ability to perform in a leadership/mentor role.

• Leads quality improvement initiatives utilizing organizational tools and resources.

• Has a reputation for managing a quality department as demonstrated by quality measurements such as Patient Experience, physician satisfaction, and colleague engagement survey.

• Maintains high visibility in the department, providing colleagues opportunity to interact with a manager during colleague’s regular work hours. Demonstrates a willingness to discuss issues with colleagues during their worked hours.

• Occasionally may need to take a patient assignment.

• Participates in creating and sustaining a learning environment supported by evidenced-based practice and research.

• Focuses on personal development areas, engaging in professional/collegial interactions with peers and students.

• Work collaboratively with peers and other healthcare providers, and participating in ongoing in-service and educational seminars.

• Participates in the mentoring and education of colleagues and students. Assists with providing training for new services, technology, medications, and equipment on an on-going basis. Utilizes onsite education when possible.

• Demonstrates initiative to maintain and enhance knowledge and skills required for clinic specialty, management and leadership.

• Manages time to accommodate own education.

• Creates or edits existing policies and standard operating procedures for clinical content to reflect evidence-based practice.

• Oversees CLIA point of care testing processes.

• Reviews clinical staff for quality improvement

• Responsible for reporting any safety-related incident in a timely fashion through the Safety Event Reporting system; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

• Leads grievance and complaint investigation/resolution for clinical issues.

• Adheres to regulatory and organizational standards affecting patient care and safety as well as all system and departmental policies and procedures. Practices in a safe and cost-effective manner.

• Stays current and complies with state and federal regulations/statutes and company policies that impact the colleague’s area of responsibility.

• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

• Completes all company mandatory modules and required job-specific training in the specified time frame.

• Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses. Qualifications:

Northern Arizona Healthcare