Call Center Representative - Montgomery, AL
- Montgomery, AL
- $27,000-38,900 per year
- Permanent
- Full-time
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client's SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- High school diploma or GED required
- Previous office or clerical experience required
- Strong written and verbal communication skills, including professional telephone etiquette
- Ability to follow written policies, procedures, and guidelines accurately
- Effective multitasking skills, with the ability to manage multiple responsibilities without losing focus or quality
- Proficient in using a computer, with a basic understanding of Microsoft Office applications (Outlook, Word, Excel)
- Demonstrates a positive and confident demeanor when interacting with callers and customers
- This is a onsite position in Montgomery, AL.
- Video cameras must be used during all interviews, as well as during the initial week of orientation.
- Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.