Site Manager, Production & Fulfillment Operations, Onsite

Bellevue, WA
Permanent
Full-time

22 days ago

Job Category: Service DeliveryDegree Level: High School GraduateJob Description:Site Manager, Production & Fulfillment Operations, OnsiteSupervises day-to-day operations and staff of high production and fulfillment operations at MS sites. Responsibilities include developing, implementing, and reviewing procedures, invoicing accounts, and maintaining customer satisfaction and profitability. This role involves a high degree of customer interaction and is responsible for managing 25 employees or $80K+ in monthly services revenue at a single site.After ensuring Service Level Agreements (SLAs) are met, the SM collaborates with the customer to improve business processes through optimization and the use of Ricoh Process Director. The SM must have a deep understanding of client requirements and be IT-centric to effectively communicate with the customer's IT department. They also communicate business process opportunities to sales and professional service teams and assist in onboarding new production print customers. Job Duties and Responsibilities

Demonstrates and fosters a positive work culture
Builds strong relationships and communicates effectively with coworkers and vendors
Maintains relationships with the Post Office and evaluates third-party vendors for cost savings
Represents Ricoh professionally in accordance with the company's code of ethics
Implements and manages Ricoh Service Excellence standards
Achieves profitability by managing material and supply usage
Manages labor percentages for production and quality control
Meets quality and deadline standards through effective job scheduling
Maintains daily formal contact with customers
Provides training on workflow and machine operations
Ensures compliance with audit goals and deadlines
Ensures Federal Regulatory and Customer SLA compliance
Improves employee retention by meeting turnover and tenure goals
Holds staff accountable for workflow quality and efficiency
Implements performance and operational procedures to improve consistency
Ensures proper staffing based on skills and production demands
Recommends solution configurations to Sales and Customers
Acts as a consultant to improve customer business processes
Resolves pricing, order, and invoicing issues in collaboration with Sales
Motivates and recognizes employees in a timely manner
Communicates job expectations and consequences clearly
Trains, coaches, counsels, and evaluates staff to improve output and quality
Completes site reports and necessary paperwork
Performs other duties as assigned

Qualifications (Education, Experience, and Certifications)Typically Requires:

High school diploma or GED
3+ years of related experience
At least 1 year of experience managing a production and/or customer service team
Experience delivering training sessions (formal or informal)
Experience operating advanced machines and performing complex jobs

Knowledge, Skills, and Abilities

Detail-oriented with strong problem-solving skills
Ability to handle challenging customer situations effectively
Strong verbal and written communication skills
Ability to communicate across all levels of management and with external vendors
Skilled in interpreting and conveying complex information
Encourages open communication and feedback
Team-oriented with strong relationship-building skills
Adaptable to changing situations
Highly motivated with a strong sense of urgency
Self-directed with initiative
Capable of motivating individuals and teams
Goal-oriented with strong prioritization skills
Proficient in standard business software applications
Stays current with technology and market trends

Working Conditions, Mental and Physical Demands

Office environment with standard lighting, ventilation, and noise levels
Diverse work assignments requiring interpretation and application of complex data
Physical effort may include standing, walking, bending, reaching, stretching, climbing, and lifting up to 50 lbs
Moderate dexterity required for regular use of tools and equipment (e.g., keyboard, calculator, hand tools)

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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