Front Office Night Manager (Evening Manager)
- Wisconsin Dells, WI
- Permanent
- Full-time
- Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
- Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.
- Critical decision-making ability in the areas affecting the overall guest satisfaction, safety of the hotel, team members and guests.
- Always providing outstanding interpersonal communication as position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement. Responsibilities include conflict resolution between all staff as deemed necessary in accordance with resort SOPs.
- Visible and interactive with guests/owners in all public areas to ensure the proper guest experience. Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety).
- Service and quality focused on owners/guests with any feedback, complaint, or disputes, providing immediate guest recovery solutions whenever possible. Seeks proactive measures to resolve any potential guest issues or barriers in service. Identify and advise department management on suggestions for process improvements or guest service enhancements.
- Builds strong rapport with all team members; empower, recognize and rewards those exemplifying exemplary levels of service.
- Handles all guest issues and emergencies.
- Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all quality standards and policies are being met.
- Ensure the resorts inventory is managed effectively to attain the highest yield per resort objectives. Participate in monthly/weekly management and staff meetings
- Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are always followed.
- Perform weekly common area inspection of the resort to ensure quality.
- Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning. Coordinates all additional needs with the Guest Service Manager.
- Carries out any reasonable request by management that they can perform.
- High School Diploma or equivalent experience
- Excellent Interpersonal skills when dealing with Team Members and Guests/Owners
- Excellent verbal and written English communication.
- Ability to empower and mentor Team Members
- 2+ years of hospitality management/supervisor