Client Success Manager
- Denver, CO
- $85,000-120,000 per year
- Permanent
- Full-time
- A bachelor's degree is required, master's degree preferred
- 3-5 years of direct client-facing experience, with a proven track record of growing client value over time
- Have a background in healthcare technology, digital health, or the employer/health benefit industries
- Comfortable with high levels of ambiguity and thrive in rapidly changing high-growth environments
- Ability to lead projects and influence others
- Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
- Motivated, adaptable, results-oriented, and highly attentive to detail
- Quick learner and a self-starter with strong organizational and time management skills
- Thrive in fast paced, startup environments and aren't afraid to roll up your sleeves and make things happen
- Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
- Excellent communication and presentation skills; you're an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
- Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to to address challenges and solve problems
- Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.4) We cultivate grit
Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.#LI-Hybrid