Contact Center Customer Experience Specialist - PrePaid

U.S. Bank

  • USA
  • $20.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionProvides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.Pay - $20/hourlyWe are hiring for the October Class!Training starts October 6th, 2025Shifts:We are currently offering schedules with varying start times between 8am - 1:30pm CT.Shift Incentive:Employees scheduled to work shifts that begin after 12:30 PM (local time) are eligible for a 10% pay incentive.Basic Qualifications
  • High school diploma or equivalent
  • Typically, at least 18 months of customer service or related experience
Preferred Skills/Experience
  • Effective problem-solving and negotiation skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Proven time management skills and ability to multitask
  • Experience interacting positively with unsatisfied customers
  • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
This is a remote position open to candidates residing in the following states only:
  • Fargo
  • Knoxville
  • Cincinnati
  • Charlotte
  • Phoenix/Tempe
  • Dallas
  • Twin Cities
  • Portland
  • Atlanta
  • Kansas City
  • Englewood
  • Florida
Please note: Applicants must currently live in one of the approved states to be considered for this role.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants.

U.S. Bank