Operations Center Console Operator

MIT Lincoln Laboratory

  • Lexington, MA
  • Permanent
  • Full-time
  • 2 days ago
The Facility Services Department is focused on maintaining a safe, clean and effective environment for the Laboratory community as well as providing the infrastructure that aligns with and supports the research initiatives in a high quality, and cost effective manner. The Operations & Maintenance team in our department provides the hands-on skills and expertise to enable our stewardship of the facilities. Functionally they engage in the maintenance and upkeep of electrical and mechanical systems, HVAC, grounds, custodial, construction, and more.Job DescriptionThe Operations Center Console Operator, within the Facility Services Department (FSD), is responsible for receiving and responding to calls and emails reporting facility-related issues such as lighting, HVAC, power, leaks, odors, and other building concerns.Key responsibilities include:Responding to and coordinating resolution of maintenance requests.Monitoring the Laboratory Building Management System (BMS), including adjusting set points and performing basic diagnostics to assist trades personnel in resolving environmental control issues.Entering trouble calls into the Computerized Maintenance Management System (CMMS), creating work orders, and dispatching mechanics as required.Operating communications equipment including two-way radios, cell phones, and pagers to coordinate facility responses.Arranging for and scheduling security guard support and contacting service support contractors as needed.Supporting administrative and operational tasks, including escorting visitors and contractors, inspecting fire extinguishers, conducting fuel tank readings and inspections, and other duties as assigned.Providing customer service to members of the Laboratory community while working closely with FSD staff and clients.Working Monday through Friday, 7:30 a.m. to 4:00 p.m., with occasional evening or weekend assignments. Full staffing is required during two annual site-wide utility shutdowns.Requirements
  • Interpersonal & Customer Service Skills: Ability to interact with diverse staff, clients, and contractors with professionalism and excellent customer service.
  • Self-Starter: Able to work under minimal supervision with strong organizational skills.
  • Multitasking: Ability to handle multiple priorities effectively and perform well under pressure.
Technical Skills:
  • Familiarity with facility systems (HVAC, lighting, power, controls).
  • Ability to monitor and make adjustments in the BMS.
  • Experience with CMMS systems (preferred).
  • Communication Tools: Ability to operate radios, cell phones, pagers, and other communication equipment.
  • Physical Requirements: Ability to walk frequently, climb stairs, and perform inspections; occasional lifting may be required.
  • Experience: Prior customer support experience strongly preferred.
  • Education: Associate's Degree in Electrical, Mechanical, or Controls a plus. high school diploma is required.
At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance.Benefits offered to employees include:
  • Comprehensive health, dental, and vision plans
  • MIT-funded pension
  • Matching 401K
  • Paid leave (including vacation, sick, parental, military, etc.)
  • Tuition reimbursement and continuing education programs
  • Mentorship programs
  • A range of work-life balance options
  • ... and much more!
Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of other voluntary benefits, discounts, and perks.
Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret-level DoD security clearance.
MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.Requisition ID: 42256#LI-JL1

MIT Lincoln Laboratory