GSOC Surveillance/Dispatch

GardaWorld

  • Richmond, VA
  • Permanent
  • Full-time
  • 1 day ago
Job DescriptionGardaWorld Security Services is Now Hiring a GSOC Surveillance Security Officer!Ready to suit up as a GSOC Surveillance Security Guard?What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.As a Surveillance Officer - GSOC, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.What's in it for you:
  • Site Location: Richmond, VA
  • Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently
  • Competitive hourly wage of $23.00/Hour (DailyPay is available for GardaWorld employees!)
  • A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
  • Career growth opportunities at GardaWorld
  • Uniform provided at no cost
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position.
Other duties may be assigned
  • Handle calls for service; intake of media and emergency calls
  • Complete daily reporting; incident Report input and approval
  • Notification elevation, upon approval; mass notification/Everbridge
  • Conduct travel security reviews
  • Red Tag/Hot Works reporting
  • Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Formal Education, Licenses, and Certifications Required:
  • Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process.
  • Must possess a high school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Type and Length of Specific Experience Required:
  • Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to use logic and reasoning to reach conclusions and approaches to problem solving
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure
Knowledge and Skills Required:
  • Proficient computer skills including Microsoft Office applications
  • Ability to prioritize workload based on urgency
  • Effective oral and written communication
  • Planning and organizing
  • Proficiency with Microsoft Office Applications
  • Problem solving
  • Active listening
  • Assess and evaluate situations effectively
  • Synthesize facts, concepts, principles
  • Identify critical issues quickly and accurately
  • Compile, sort, and interpret data
  • Research, investigate, compile information
  • Mediate conflict with tact, diplomacy
  • Write informatively, clearly, and accurately
  • Advanced Creativity
  • Multi-tasking
  • Setting and achieving goals
  • Logical/linear thinking
  • Attention to detail
  • Choosing from/among alternatives
OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.
  • Associate degree or higher in Criminal Justice, Communications, or related field
  • Verifiable and successful security experience
  • Professional training and/or education in one or more of the following:
  • Customer service
  • Dispatch operations
  • Security and/or emergency services
  • Documented experience and competency in the following Security Software Systems:
  • Access Control/ID systems (e.g., ProWatch)
  • Alarm Receiving Automation software (e.g., Onyx Works)
  • Incident Management and computer assisted dispatch software
  • CCTV/Video Management systems (e.g., MaxPro)
  • Mass Notification systems (specifically, Everbridge)
  • Business Intelligence and Travel Tracking (e.g., iJet and NC4)
  • Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment
PHYSICAL REQUIREMENTS AND ENVIRONMENT:
  • Environment: Office; minimal to no exposure to extreme temperatures is expected
  • Major activity: Working on PC and using telephone/radio while sitting
  • Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching
  • Must be able to submit to drug screening to the extent permissible by law
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
If you want a real career opportunity where you're part of a dynamic supportive team that's dedicated to your success, check us out. We're a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you'll have plenty of room to grow - and that's just for starters. Explore your future with us today.Work today, get paid today, with DailyPay!GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.
If you're hired for a role at GardaWorld, you'll never have to wait for a paycheck again! DailyPay's most used features include:
  • PAY: Get instant access to your money as you earn it
  • SAVE: Automatically save a portion of every paycheck
  • BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses
116404Job Code3049 Surveillance Security OfficerBranch Phone Number757-495-0145BranchRichmondPay Rate$23.00Hours TypeFull TimeSponsorship RequestNoneWhat Apply process do you want?Job Sync

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