Program Manager II

• Develop program objectives, scope statements, and overall goals in alignment with the client’s strategic mission.
• Ensure the program is consistent with objectives outlined by the Program Management Lifecycle (PMLC).

• Oversee multiple interrelated projects within the program to ensure alignment with broader departmental goals.
• Serve as the primary point of accountability for program delivery, directly reporting to senior leadership or stakeholders.

• Implement program strategies that align with applicable federal acquisition regulations (e.g., FAR, Acquisition Manual).
• Ensure compliance with Acquisition Decision Event (ADE) processes and Acquisition Lifecycle Framework guidance.

• Maintain open communication with federal, state, and local stakeholders, ensuring collaboration across multiple agencies or divisions.
• Engage program stakeholders for all status updates, milestone reviews, and critical decisions.

• Produce timely, detailed reports and briefings for senior leaders and external oversight bodies such as the Office of Management and Budget (OMB) and Congress.
• Track program performance using Earned Value Management (EVM) or other federal-standard performance metrics.

• Lead cross-functional teams, including federal employees and contractor staff, to achieve program goals.
• Delegate tasks appropriately to ensure proper resource utilization and efficiency at all levels.

• Plan and manage all program resources, including budgets, timelines, and workforce, in line with the client’s appropriations.
• Monitor expenditures to ensure adherence to cost and schedule baselines, mitigating risks of cost overruns.

• Identify, assess, and mitigate program risks using formalized risk management tools and approaches.
• Document and oversee the resolution of program risks and issues in accordance with Risk Management Framework (RMF).

• Assure compliance with federal laws, statutory mandates, executive orders, and client’s policies.
• Address relevant government-wide mandates such as cybersecurity, sustainability, and workforce diversity initiatives.

• Define program Key Performance Indicators (KPIs) and success criteria in line with the client’s goals.
• Conduct periodic reviews, such as Design Reviews and Operational Readiness Reviews, to assess progress against baselines.

• Promote the use of innovative approaches, data-driven decision-making, and lessons learned to improve program performance.

• Manage the integration, deployment, and sustainment of technology in program operations (e.g., border security systems, cybersecurity initiatives).
• Partner with the client’s Chief Information Officer (CIO) functions to incorporate IT governance requirements into program planning.

• Ensure readiness for the transition to sustainment operations post-program implementation, including necessary documentation and training.
• Other duties as assigned.

• A minimum of five (5) years’ experience managing a service desk a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff.
• DHS Suitability
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills, with the ability to develop and deliver compelling presentations.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

• Relevant DHS experience is strongly preferred.
• Bachelor’s Degree preferred

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

• Professional office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Cayuse Holdings