Lead Airport Agent - Ramp
- Savannah, GA
- Permanent
- Full-time
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
- Responsible to management for the coordination of the overall operation within an assigned functional area
- Ensure adequate operational coverage; responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct Agent observations
- Schedule and administer local training including new hire training
- Maintain supplies and inventory control logs
- Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
- Complete administrative duties
- Perform Station Agent work within the ramp service operation, as required
- Load and unload baggage and cargo on and off aircraft
- Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment
- Marshal aircraft which requires working closely with teammates to ensure a safe path
- Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
- De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
- Organize work groups and handle multiple priorities in a fast-paced environment
- Minimum Age: 18
- High school diploma, GED, or international equivalent
- Possess a valid, unexpired and unsuspended state driver's license; some license restritctions may prohibit a candidate from being considered for this role.
- Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
- Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
- Must be able to perform all duties in various weather conditions and time constraints
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
- Demonstrated ability to communicate verbally and in writing
- Ability to read, write, fluently speak and understand the English language
- Possess the legal right to work in the United States
- A minimum of one year of customer service experience preferred
- Previous experience in a team-lead capacity preferred
- Organization and interpersonal skills are necessary
- Above-average qualities of leadership, initiative, and judgment are essential
- Administrative background preferred
- Above average attendance preferred
- Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations