Customer Relations Representative - State Farm Agent Team Member
State Farm
- Indian Trail, NC
- $15.00-17.00 per hour
- Permanent
- Full-time
- 401(k) matching
- Bonus based on performance
- Donation matching
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service from an inbound call capacity. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Dedicated to customer service
- Able to empathize with a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- 401k
- Valuable career-building experience