Operations Coordinator/Field Manager (Woodbridge)
Signal of Northern Virginia
- Woodbridge, VA
- Permanent
- Full-time
The Coordinator is responsible for planning, coordinating, directing and managing all day to day Operation of the Franchise. The Coordinator will assist the Director in managing efficiency ensuring the Franchise’s Operations and services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolios. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.As an Operations Coordinator, responsibilities include:
- The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
- Developing officers/Supervisors for success to impact Client service quality; i.e.: hiring, training, scheduling, site instructions, oversight, Coaching, and communication, etc.
- Works alongside the Director through the hiring, onboarding process and officer reviews.
- Works to continuously improve the processes, quality of service, and operational efficiency.
- Supports and oversees officer continued development and performance management.
- Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
- Assist Fleet Manager with overseeing maintenance and condition of all equipment.
- Organizes and hosts weekly Coordinator meeting to establish operational priorities, conduct delegation review, and resolve client issues.
- Notifies Director of issues in the field, or internally, for timely leadership follow up. Monitors company policies, procedures through spot checks and inspections.
- Responsible for fostering a positive working environment through feedback and recognition programs.
- Communicates with the Directors.
- Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?
- Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines. Can you effectively maintain labor efficiencies while balancing Signal’s commitments to the Client’s business needs?
- Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
- Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?
- Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?
- High school diploma or GED • Bachelor’s degree preferred
- 2+ years of Management or leadership experience
- Employment is contingent upon the results of background check and drug screen
- Complete training modules within first month
- Excellent organization, oral, and written communication skills
- Adapt to established procedures and to help identify and solve problems
- Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
- Must be able to move equipment weighing up to 20 pounds